CHANEL USA Data Breach 2025

We received an email about a CHANEL Data Breach that just happened. Below is the letter sent to us on behalf of CHANEL to protect their loyal clients:

“Dear Client,

As part of our commitment to data security, we are writing to inform you that, on July 25, 2025, Chanel became aware of a security incident involving a Chanel, Inc. database in the U.S. hosted by a third-party service provider, where an unauthorized external party accessed and obtained some of the client data we hold. There was no malware deployed to our systems, and our operations remain unaffected.

Upon detecting the issue, we immediately activated our incident response protocols and engaged leading cybersecurity experts to support our investigation.

Based on the findings of the investigation, the data obtained by the unauthorized external party contained limited details of a subset of individuals who contacted our client care center in the U.S.—specifically, name, email address, mailing address, and phone number. No other information was contained in the database.

As a precaution we recommend remaining vigilant for suspicious phone calls, emails or other unsolicited communications. We advise you in particular never to open attachments or click on links from unknown senders, or to disclose sensitive information to these sources. Chanel will never reach out to you for your password or sensitive information, or send you links to identify yourself, through unsolicited emails, messages or phone calls.

We sincerely apologize for this incident and would like to assure you that Chanel takes the protection of our client data extremely seriously.

We appreciate your patience and understanding as we continue to address this matter. Please contact our dedicated hotline with any questions: 1.800.550.5355.

Yours sincerely,
Chanel, Inc.”

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